Privacy policy

Last updated: 15 November 2026

Quilip ("we", "us") runs quilip.in. This policy explains what personal data we collect, why, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

Order details: name, mobile number, email, delivery address, items ordered and payment method.
Payment details: payments are processed by Razorpay. We never see or store your full card, UPI PIN or bank details.
Messages: what you send us through the contact form, email or WhatsApp.
Usage data (only with your consent): pages visited and device information through Google Analytics, Microsoft Clarity and Meta Pixel.

Why we use it

To process, ship and support your order (sharing name, phone and address with our courier partners).
To send order updates by email, SMS or WhatsApp.
To prevent fraud and fake orders.
To send offers, only if you opted in. You can unsubscribe anytime.
To meet legal, tax and accounting obligations.

Who we share it with

Payment processor (Razorpay), courier and shipping partners, email service providers, hosting and database providers, and analytics providers (only with consent). We do not sell your personal data.

Cookies

Essential storage keeps your cart and checkout working. Analytics and advertising cookies load only if you click "Accept" on our cookie banner.

How long we keep it

Order and invoice records are kept for as long as tax laws require (generally 8 years). Marketing data is deleted when you unsubscribe. You can ask us to delete other data at any time.

Your rights

You can ask to access, correct or delete your personal data, withdraw consent, or raise a grievance by writing to support@quilip.in. We respond within 30 days.

Grievance Officer

Grievance Officer, Quilip, Quilip, Add your full business address, Punjab, India. Email: support@quilip.in.